Did a pizza restaurant’s humble status page change how we wait forever?
When you order a Lyft or Uber, you get texts every few minutes about your car approaching and arriving. When you have a package coming, you get a notification when it’s shipped, when it’s en route, and when it’s out for delivery. Why do so many companies send these constant updates?
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We have a theory: It’s because of Domino’s. In 2008, Domino’s launched the Pizza Tracker, a novel tool that delighted customers by allowing them to obsessively monitor their pizza’s progress from order to oven to delivery. The Pizza Tracker became a canonical model for other companies trying to improve their customers’ experiences of waiting for all kinds of products and services. And now? Pizza Trackers are everywhere.
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On today’s show: how the Domino’s Pizza Tracker shaped the internet, and how trackers went from transparently sharing information with consumers to — in some cases — actively deceiving us.
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